FAQs - Redundancy/Unemployment Claims

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Frequently Asked Questions

Please note the information contained below is a guideline only. Please refer to your Policy Terms & Conditions for specific details. Call 061 73 73 73 for help with your claim.

Q. Is there an age limit cover on my policy?

  • Yes , normally policies cover those aged 18 years and over, up to the age of 65. On your 65th birthday your cover will cease and you will be unable to make a claim.

Q. How long must I be employed for before I can claim?

  • Normally you must have been in continuous employment for at least 12 months to be eligible to claim. However, as policy terms and conditions vary, please refer to your individual policy documents.

Q. Can I make a claim if I have just taken out a policy?

  • There is typically an exclusion period of between 1 - 3 months before you are eligible to make a claim.

Q. Can I claim if I am no longer living in Ireland?

  • In order for a claim to be paid you must be registered with the Department of Social and Family Affairs and validate your claim through this office monthly.

Q. Can I still claim if I have resigned from my job or have already received voluntary redundancy?

  • No. You are only eligible to claim for involuntary unemployment. Your employment prior to the claim must also be full- time and permanent. Part-time or contract employment may not be covered, depending on your policy.

Q. Can I make a claim if I am now retired?

  • No. You must be registered with FAS and/or Department of Social and Family Affairs and actively seeking employment to be eligible to make a claim.

Q. When filling out the claim form, what are the key points I need to be aware of?

    Personal details must be completed in full. Your employer’s statement must also be completed in full and stamped by your employer..
    The Department of Social and Family Affairs certificate must be completed in full and stamped
    In addition you must also be registered with the Department of Social and Family Affairs for 30 days before you are eligible to make a claim.

Q. What documentation other than the claim form do I need to submit?

  • For Redundancy claims you will need to complete and submit an RP50 form

    if you were in continuous employment for more than 2 years prior to the claim. There may be specific requirements by policy that will be outlined to you at time of claim.

Q. Where can I get detailed terms & conditions of each policy?

  • Your lender/mortgage provider will be able to supply you with the terms and conditions specific to your policy. Please make contact with the person or organisation that arranged the loan.

Q. My work is seasonal can I make a claim?

  • Unfortunately policies don't cover seasonal, casual or temporary employment, or where unemployment is a regular feature of your work.

Q. Are there any potential delays in processing my claim?

  • We aim to make decisions very quickly and keep you informed of the progress of your claim. It could be delayed if your claim form is incomplete or if the requested information is not provided with your claim.

Q. If my claim is valid, how long can I expect to be paid benefit for?

  • Once eligible to claim your claim is assessed on a monthly basis. You must continue to validate your claim every month. Claims are paid based on the individual terms of your policy.

Q. When do my payments start?

  • If your claim is successful you will be paid from the date you register your unemployment with the Department of Social and Family Affairs.