Customer Complaints Process

Complaints

At Genworth in the Ireland , we believe that you deserve to be treated in a courteous, fair and prompt manner.  Our goal is to provide an excellent service to all of our customers.

If there is ever an occasion when you feel let down then please let us know immediately as we really value your feedback. Genworth takes all customer complaints seriously.  In the first instance you can share your concerns with the department you have been dealing with. They will aim to resolve the situation immediately and will be happy to call you straight back if you are worried about the cost of calling.

To support us to fully investigate your concerns we will require the following information:

• your name and address
• a daytime contact number and a preferred time you wish to be contacted
• Any reference numbers (e.g. claim number, policy number)
• A clear description of your concern or complaint
• Details of what you would like us to do to put it right

A copy of our internal complaint procedure showing how we will deal with your concerns can be found here.